How to Buy from AGE

Purchasing coins and bullion from AGE is safe and easy. For your convenience, orders may now be placed online or by telephone. You may pay by bank wire, money order, personal check, cashier's check, credit card, or select cryptocurrencies. Online orders have a $15,000 limit for full payment by credit card and a $50,000 limit for full payment by crytocurrency. Orders up to $50,000 may also be placed online with a 5% deposit by credit card to hold your order until payment in full is received by other methods (see below). Orders exceeding $50,000 must be placed by telephone.

Please see details below and our Terms and Conditions.

We meet with clients in our offices by appointment only. We do not receive walk-in visitors. Please call 1-800-613-9323 or email info@amergold.com to inquire. Browsing appointments are not available.

1. Online orders

$100,000 limit for online orders

1. We accept online orders up to $100,000 per order cycle (from order placement through order shipment). We reserve the right to refuse multiple orders from the same customer or shipping address.
2. For orders exceeding $100,000, please call 1-800-613-9323 and speak with one of our account managers. (See "Telephone orders" below for details.)

Full payment by credit card - $100,000 limit

1. Online orders up to $100,000 may be paid in full by credit card with a 4% processing fee added.
2. We accept Visa, MasterCard, American Express, and Discover.
3. AGE does not capture or store credit card information. All information is secured through SSL and Authorize.net.

Full payment by cryptocurrency - $100,000 limit

1. Online orders up to $100,000 may be paid in full by select cryptocurrencies with 2% processing fee added.
2. Our crypto payments are processed through BitPay, which supports most of the major cryptocurrencies and stable coins. For the current list, please see BitPay Wallet.

Payment by other methods - 5% deposit required

1. You have the option to buy online up to $100,000 per order cycle with a 5% deposit paid by credit card with no processing fee added. Balance due must be paid by bank wire, money order, personal check, or cashier's check upon receipt of invoice.
2. We accept Visa, MasterCard, American Express, and Discover.
3. AGE does not capture or store credit card information. All information is secured through SSL and Authorize.net.

Paying balance due

1. Once your order is processed during regular business hours, you will be sent an email including your newly-issued invoice number, an invoice showing balance due, a copy of our bank wiring instructions, and a copy of our Terms and Conditions
2. Any balance due must be remitted within 48 hours by bank wire, money order, personal check or cashier's check. If balance due is not remitted within 48 hours, the order is subject to cancellation.
3. Please note: Non-payment of balance due within 48 hours DOES NOT constitute an automatic cancellation of your order or obligation to pay in full.

   In the event of non-payment of balance due within 48 hours, AGE reserves the right to cancel orders at its sole discretion; the buyer will be subject to a 5% restocking fee plus any loss in market value occurring between the placement of the order and its cancellation. For details, see Terms and Conditions.

4. Bank wire is the preferred method of payment. Your order will be shipped much more quickly. A copy of our bank wiring instructions is included with your invoice.
5. Please postmark payments within 48 hours of issuance of invoice.

6. Please mail balance due to:

   AGE
   P.O. Box 9426
   Austin, TX 78766

   NOTE: Make checks payable to AGE or American Gold Exchange. We only accept checks drawn on U.S. banks.

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2. Telephone orders

Call AGE at 1-800-613-9323

1. Our friendly, knowledgeable account managers are happy to talk to you at length about individual coins or the metals markets in general. Feel free to call with any questions, even the most basic ones.

Confirming your purchase

1. When you place an order by phone, we lock-in the trade at the agreed-upon price and issue to you an Invoice Number. At this point, both you and AGE are committed to the sale at the confirmed price.
2. We send an email including: your newly-issued Invoice Number; an invoice showing balance due, if any; a copy of our bank wiring instructions; and a copy of our Terms and Conditions.

Payment methods

1. Telephone orders may be paid by credit card, bank wire, money order, personal check, cashier's check, or several cryptocurrencies.
2. Credit card orders have a $100,000 limit, and a 4% processing fee will be added.
3. We accept Visa, MasterCard, American Express, and Discover.
4. We support payment in Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Wrapped Bitcoin (WBTC), Dogecoin (DOGE), Litecoin (LTC), Shiba Inu Coin (SHIB), and five USD-pegged stablecoins (GUSD, USDC, USDP, DAI, and BUSD). The processing fee is 2% of the transaction amount, added to the total.
5. We accept Zelle payments processed through our bank. Your bank must also support Zelle. The amount you may send varies from bank to bank. Please check with your bank on the limit allowed.

Paying balance due

1. Once your order is processed, you will be sent an email including: a newly-issued Invoice Number; an invoice showing balance due, if any; a copy of our bank wiring instructions; and a copy of our Terms and Conditions.
2. Any balance due must be remitted within 48 hours by bank wire, money order, personal check, or cashier's check, or your order is subject to cancellation.
3. Non-payment of balance due within 48 hours does NOT constitute an automatic cancellation of your order or your obligation to pay in full. In the event of non-payment of balance due within 48 hours, AGE reserves the right to cancel orders at its sole discretion. The buyer will be subject to a 5% restocking fee plus any loss in market value occurring between the placement of the order and its cancellation. For details, see Terms and Conditions.
4. Bank wire is the preferred method of payment. Your order will be shipped much more quickly. A copy of our bank wiring instructions is included with your invoice.
5. Please postmark payments within 48 hours of issuance of invoice.

6. Please mail balance due to:

   AGE
   P.O. Box 9426
   Austin, TX 78766

   NOTE: Make checks payable to AGE or American Gold Exchange. We only accept checks drawn on U.S. banks.

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3. Shipping and returns

Once we receive payment in full

1. Your payment of balance due is processed immediately upon receipt. We then ship your order according to the following schedule, in most cases:
   • Bank wire - Ships in 2 to 3 business days
   • Money order - Ships in 7 business days
   • Personal check - Ships in 7 business days
   • Cashier's check - Ships in 7 business days

Why we age checks for 7 business days before shipping

It is true that most checks will clear your bank account within 2 to 3 business days after we deposit them. You can tell by looking at your account whether a check has cleared. However, the banking system does not communicate this information to us. Only when a check fails to clear (whether because of insufficient funds, fraudulence, or some other reason) will the system notify us, and this takes a while. First your bank tells our bank, then our bank tells us, and the process takes up to 7 business days. This is also true for fraudulent cashier's checks and money orders, which are more common than you might think. Unfortunately, we have to build-in ample time to let this communication process play out before we can be reasonably certain that a check has cleared. We know this delay can be aggravating and we do apologize.

Fortunately, wire transfers are not subject to any of these downsides or delays. If you pay by wire, our preferred method, your order ships within 2 or 3 business days, in most cases, and often even sooner.

Shipping methods

1. We ship via FedEx fully insured. Typical delivery time is 2 to 3 business days. If your delivery address is a PO Box, please call us to discuss other shipping methods.
2. Our packages are labeled with the return address stating simply AGE, for your protection.
3. You must sign for the package. The driver will not simply leave it on your stoop.
4. We can also arrange to have your package delivered to a FedEx hold facility for you to pick-up at your convenience if you will not be at home to accept delivery. We will help you to find a suitable hold location such as a FedEx Print and Ship or your local Walgreens.
5. IMPORTANT: Do not accept delivery of any package that has been damaged, physically tampered with, opened and resealed, or violated in any way! Instead, refuse to sign and call us immediately at 1-800-613-9323. Beyond our stated policy for returns, AGE accepts no responsibility for packages or their contents after delivery is accepted.

Shipping costs

1. For orders of $1,000 or more, shipping is free. For orders of less than $1,000, shipping is $20.

Our return policy

1. We offer a 14-day return privilege for full refund (less shipping) on all certified classic U.S. coins dated pre-1933 except for: Specials, Common Date U.S. Gold Coins, and Common Date U.S. Silver Dollars (see below). Note: this return privilege is automatically waived for any order paid 14 days or longer after the original order date.
2. Specials, Common Date U.S. Gold Coins, Common Date U.S. Silver Dollars, and uncertified (raw) U.S. gold coins and World gold coins come with a 14-day replacement privilege only. Because prices for these coins fluctuate directly with the gold and silver markets, we cannot offer refunds. However, if you are unhappy with any coins we will gladly replace them.
3. Modern bullion coins are sold as they come from the Mint and carry no return or replacement privileges.
4. Please see how to ship for detailed instructions on shipping your coins to AGE.
5. Please see our Terms and Conditions.